Privacy Policy

CREATOR CONNECT MEDIA LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, creatorconnect.media.

1. Company Information

• Company name: CREATOR CONNECT MEDIA LTD
• Company number: 16680638
• Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, England
• Jurisdiction: England & Wales

For any data protection inquiries, please email us at privacy@creatorconnect.media.

2. Information We Collect

• Information you give us: When you use our contact form, you provide us with your name, email, and a message which may contain details about your campaign goals, timeline, product, or region.
• Information from business partners: In the course of our work, we collect professional data about creators and brands, such as contact information, audience statistics, rates, and deal history.
• Technical Information: Like most websites, we may collect analytics data such as your IP address, browser type, and operating system to help us improve the user experience.

3. How We Use Your Information

We use your information for the following purposes, based on a lawful basis:

• To respond to your inquiries: Using contact form information to reply to your requests (Legitimate Interest).
• To provide our services: Using creator and brand data to facilitate partnerships, manage campaigns, and fulfill our contractual obligations (Contractual Necessity).
• To improve our website: Analyzing usage data to understand how our site is being used and to make improvements (Legitimate Interest).

4. Data Storage and Security

We store personal data securely within our Google Workspace and CRM systems. Access is restricted by role to authorized personnel only.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

We do not share your personal data externally without your explicit consent.

5. Data Retention

We retain contact form inquiries for up to 24 months, unless required to retain longer for legal purposes.

Professional creator/brand data is retained for the duration of a business relationship and up to 6 years thereafter to comply with legal and tax obligations.

6. International Transfers

As we use service providers such as Google Workspace, your data may be transferred outside the UK/EU.

We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place when such transfers occur.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access, rectify, or erase your data.
• The right to restrict or object to processing.
• The right to data portability.

To exercise any of these rights, please contact us at privacy@creatorconnect.media.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

8. Cookies

Our website may use cookies to enhance your experience. A cookie is a small file placed on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Our cookie banner provides you with options to manage your preferences.

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.